Partnering with Our Clients Over the Long Term

We believe that any institution, of any size or budget, can become an innovator. This page highlights examples of Higher Digital's work with a variety of institutions that have leveraged digital transformation to tackle their challenges, improve their operations, and enhance the value of the education they deliver.

Case Studies

Southern New Hampshire University Logo

Southern New Hampshire University Selects Higher Digital for Modernization Initiative

Southern New Hampshire University (SNHU) selected Higher Digital to spearhead an ambitious digital transformation initiative, resulting in the creation of SNHU’s Enterprise Service Bus, a platform of shared services. The university also adopted Higher Digital’s Simplified Enterprise Agile™ Framework—(SEA)change—to build a collaborative process that closed communication gaps and brought teams together.

Read more about these engagements in the SNHU Case Study (pdf).

American University Logo

American University Adopts (SEA)change to Achieve Agile Digital Transformation

American University (AU) needed the ability to rapidly deploy its digital transformation initiatives in order to meet the ambitious goals outlined in a new strategic plan. Higher Digital instituted a new agile process that let AU roll out new projects on a continuous basis, while keeping users—from faculty to students to donors—at the center of everything.

Read more about this transformation in the AU Case Study.

Making a Difference

Transformation Case Study Examples

An East Coast Private Research University

  • CHALLENGE

    A major private research university located on the East coast came to us because it needed help to transform its graduate recruitment and admissions departments. Specifically, it was interested in quickly delivering improvements to both the digital experience and outcomes with prospects.

  • SOLUTION

    In 3 months, Higher Digital assessed and recommended an organizational alignment and unified digital plan between IT, recruiting, and admissions.

  • RESULTS

    Within 8 weeks, the university was able to deliver 100% of committed work by IT, which in turn delivered system capabilities that enabled it to surpass winter 2018 recruiting and admissions goals.

A Midwest Liberal Arts University

  • CHALLENGE

    A small liberal arts university located in the Midwest came to us because it needed our help to transform its student experience and improve its digital support services. Specifically, it was interested in changing a major IT architectural component to strategically grow its student population.

  • SOLUTION

    Over 6 months, Higher Digital engaged with leadership, staff, and vendors to determine the best solution to drive future growth.

  • RESULTS

    Using (SEA)results, we engaged with students and incorporated their assessments into our strategic analysis. The university was able to accelerate its decision-making process while clarifying the role of technology in its future growth and strategic plans.

A Large Midwest Community College

  • CHALLENGE

    A large community college located in a major metropolitan area came to us because it needed help transforming its workforce and continuing education offerings in order to support more corporate clients’ needs. Specifically, it was interested in growing but had been severely limited by its manual processes and disconnected systems.

  • SOLUTION

    Over 3 months, Higher Digital engaged with leadership, staff, and vendors to determine the best solution to drive future growth.

  • RESULTS

    The community college was able to address and plan for its scalability and process challenges impacting current corporate partnerships, and more importantly, potential future partnerships. We were able to help it transform to meet the growing market demand for employee re-training and certification offerings.

A Large Northeast University

  • CHALLENGE

    A large national university came to us because it needed enterprise architectural help to prepare for an aniticpated 100% increase in student population and an overhaul of its integration architecture.

  • SOLUTION

    Higher Digital an provided ecosystem-wide assessment, strategies, and recommendations that would both improve performance and maintain security for significant future growth, while also helping to architect and deploy a new integration architecture.

  • RESULTS

    The university was able to transform its applicant-to-student experience from a process that took multiple days into one that could be completed in 30 minutes by building reusable integrations.

As the chief financial officer of our university, I believe it is essential to match the business needs of our institution with the right technology systems to support our near-term and long-term strategic goals. Higher Digital is a partner that helps simplify and prioritize our technology and business alignment, which allows me to present a complete vision to all the university’s stakeholders.

Pat Heddleston
VP of Business Affairs, University of Mount Union

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