As Strategic Engagement Manager, Matt holds CRM leadership roles at client sites. He leads implementations from a program management standpoint, establishes and manages COE and Agile transformations, and ensures third-party vendor engagements are properly managed and succeed.

Schaefer has been in the higher education space for 17 years, coupled with 3 years of consulting. He has held roles at Laureate Education, Salesforce, and various CRM consulting companies. He has primarily been focused in the CRM area, leading teams and programs implementing Salesforce and other CRM-related technologies both within the U.S. and internationally. He has served in program and project management, team management, and agile transformation roles throughout his career. Overall, he has a proven track record of delivering CRM platforms which meet the needs of the business, maintaining them through collaborative governance structures, and ensuring healthy agile practices drive the teams developing on the platform.

Schaefer holds SAFe and Salesforce certifications as well as a B.S. in Family Studies from University of Maryland, College Park