The Journey You're NOT Mapping
The Journey You’re NOT Mapping: How Broken Experiences Hurt Students, Staff, and Your Culture
Most institutions map systems, not people. This webinar reveals the overlooked experience gaps harming engagement and retention and shows how a human-centered Journey360™ approach can align priorities, improve outcomes, and rebuild trust across campus. Join Wayne Bovier, CEO, and Amy Shaw, Senior Director of Experience Services for this informational session.
What will you learn?
- What Most Institutions Are Missing: understand common symptoms of misalignment and how Journey Mapping can reframe institutional planning.
- The Hidden Cost of Broken Experiences: see the high price of poor experiences and how overlooked friction points undermine transformation efforts.
- Case Study Snapshots: learn real outcomes from student and staff journey mapping, including improved portal design and surfaced barriers.
- A Look at Journey360™: get a quick walkthrough of the Journey360™ framework and its ties to ERP, AI, retention, and change management initiatives.
- Making the Case to Your Cabinet: take away pointers why this approach resonates with key stakeholders and how to frame the value.
Don’t miss this opportunity to learn how to transform your institution’s approach to user experience and drive real change. Register now to secure your spot! And if you can’t make the date, register anyway and we will send you the link to the recording.