Exceptional User Experience Drives Student and Staff Success
We know User Experience and share our expertise with stakeholders across your institution.
It’s easy to acquire our services via College Buys.
We begin with UX research to understand the student, faculty, and staff perspectives at your institution. Based on those learnings, we propose deliverables to best address user needs. As an example, we can focus on student journey mapping in all the domains that you seek to unify, such as Student Information Systems, Web Portals and Learning Management Systems. From the journey mapping, we recommend an institution-wide user experience design, along with a prioritized roadmap for quick wins. We also help you incorporate your newfound UX discipline into your existing change management governance structure (or we can help you develop one) so that all new technology changes fit within it or drive an exception process necessary to evolve the design. Finally, we help you develop the process and metrics needed to receive, track, incorporate, and measure user engagement and satisfaction with the design.
“Higher Digital’s change management assessment and User Experience (UX) work changed our culture, overnight.”
We help institutions with user-centered design, ensuring that every digital touchpoint is tailored to meet the needs and preferences of your users. We have expertise in running design thinking sessions to analyze user problems, brainstorm solutions, and prototype different approaches before implementation. Using sessions such as these, we can inform you about user expectations, needs and behaviors. By focusing on usability and accessibility, we can best assist in the implementation of platforms that are easy to navigate and enjoyable to use.
Creating a unified digital experience is pivotal to engaging and activating students. But as you strive to serve today’s students, you may find you’re struggling to meet their expectations. Higher Digital can help you deliver the clarity, consistency and completeness that students, staff and faculty have come to expect.
Ready to transform your institution’s user experience? Contact us today to learn how we can help you create intuitive and engaging digital platforms.