Utah Valley University wanted to improve the digital experience and support for its students while working across departmental boundaries and tight resources. Higher Digital helped UVU put real student experience at the center of its decisions.
Through 105 interviews with students, faculty, and staff across six student types, plus service desk ticket analysis, we identified 860 insights. Five Design Thinking workshops then brought students and cross-functional staff together to map workflows and co-create practical, user-centered solutions.
UVU now has clear priorities for high-impact improvements, deeper empathy for students’ lived experiences across faculty and staff, and a student journey map that guides and measures continuous improvement.
“Our student journey mapping engagement with Higher Digital was transformative. It gave us clear, actionable insights into our students’ real experiences and revealed pain points we hadn’t seen before. The process not only aligned our teams around student needs but also directly informed improvements.”
Christina Baum, Chief Information Officer, Utah Valley University
