The University of Idaho was moving to Ellucian Experience for its new student portal, and students were frustrated with the existing digital experience. Higher Digital led UX research and Design Thinking so the new MyUI portal launched around what students actually need.
We engaged students, faculty, and staff to map the full academic journey, then ran 19 Design Thinking workshops to co-create solutions and test prototypes directly with students. The research surfaced more than 25 redundant or confusing processes, and approved fixes moved straight into the implementation pipeline.
MyUI launched with confidence, followed by multiple rounds of new functionality. Student satisfaction rose roughly 30% within three months of the post-launch enhancements, measured through the System Usability Scale.
“Higher Digital’s change management assessment and User Experience (UX) work changed our culture, overnight.”
Dan Ewart, VP of Information Technology, University of Idaho
