Expert Consulting Services
Independent, Enterprise-wide, and Vendor Agnostic

We believe that successful institutions will need to cope with the speed of change, and take full responsibility for their digital experiences. However, the high-cost and antiquated organizational structures of traditional consulting can hinder efforts to significantly improve student access and success.

(SEA)Change Model

(SEA)Change Model. Higher Digital’s Simplified Enterprise Agile™, or (SEA)Change, is a business-first model that simplifies the process of prioritization and communication, from enterprise goals through product delivery. This light-weight and easy to implement model:

  • Adapts to your organizational structure;
  • Leverages current technology investments;
  • Provides actionable and immediate impact;
  • Tightens alignment between leadership and development.

(SEA)Change forms the basis of Higher Digital's consulting practice, allowing us to deliver real improvements quickly and at low cost. It also underpins more specialized engagement options.

Consulting Practices

It can be challenging to stay on top of emerging technology trends in the midst of the seismic shifts happening in higher education. Communication tools and preferences are constantly shifting, while delivery and business models are rapidly remaking the entire industry.

Higher Digital diligently follows developments in technology and business innovation, and synthesizes relevant details into targeted assessment and recommendations that address your immediate needs, while also helping you stay on top of important developments in technology and new approaches to higher education challenges, both in the U.S. and around the world. This enables our clients to continue innovating their businesses and capitalizing on technologies – staying ahead of competitors by providing the most up-to-date tools and services, delivered via the platforms today’s users expect (mobile, voice, AR?), thus boosting satisfaction, increasing productivity, and ultimately enhancing recruiting and retention results.

In any business, user acceptance and adoption are critical — this is especially true for Higher Education. Student recruiting, satisfaction and retention are a huge part of every institution’s goals for their digital experience. A bad user experience (UX) is costly. It increases the number of user errors, reduces credibility, increases the need for training and support staff, and reduces overall adoption.

At Higher Digital we provide the expert guidance, strategy and training to accommodate user needs, behaviors, and desires in your solutions. We work with you on process improvements that will help your teams incorporate UX into their everyday life, showing them how to empathize with their users through user research, feedback, and experience mapping. We support you through each stage of the process – from discovery to design and development – ensuring that your teams have the know-how and hands on experience to fully embrace UX and measure its positive impact on adoption, satisfaction, and retention.

Information technology and digital services have become essential to higher education institutions. The evolution of systems, interfaces, and business models is accelerating, and students, faculty, staff, and other stakeholders have greater expectations than ever regarding the capabilities of their tools and the ability to access them anywhere

Higher Digital provides strategic planning services that help you create high-level business plans covering current and future investments. We conduct comprehensive reviews of market conditions or best practices, along with deeper dives into specific technology and vendor options. This will ensure that you are solving the right problems, utilizing the vendors and solutions that best meet your needs, and aligning your technology efforts and investments with your overall organizational goals and strategy.

The increasing complexity and interconnectedness of digital systems on campuses, coupled with the rise in their importance to all areas of education and operations, makes it vital that such systems work well together. They need to be reliable, secure, and do the job they were procured for, without adding needless complexity or inconvenience.

Higher Digital helps organizations align their stakeholder requirements with technical solutions, ensure standardization and interoperability, and manage systems across the enterprise. Once you obtain buy-in throughout the organization, you will be able to ensure that systems work together and adhere to standards, which will enable further innovation across the organization, improving security and privacy compliance as well as overall manageability. Higher Digital can support your Enterprise Architecture needs, while helping you understand the EA function and how to implement it at your institution.

Higher education institutions face increasingly complex challenges and opportunities, involving rapidly evolving technology innovations and business models. This presents not only profound and unexpected threats, but also new avenues for growth both online and internationally, so it has become essential for institutions to make decisions and deliver results in a timely manner.

Higher Digital can help you align your organization’s goals to deliver results in a timely manner, by employing our proprietary Simplified Enterprise Agile™, or (SEA)Change, model. We will work with you to develop processes that enable rapid innovation and focus on the areas where it will have the greatest impact, allowing you to meet and even exceed your objectives.

Software development projects can stray from their intended purpose over time, while technology projects and priorities in general can seem to focus more on what software or IT teams think is important than on the needs and priorities of the institution as a whole.

Higher Digital’s team optimization expertise can bring all stakeholders to the table and help you set clear requirements and priorities; understand external market forces that impact your decisions; and create a roadmap that includes prioritization, investment, and adoption strategy – and then help you build the capabilities to do this yourself with customized team optimization training. This will enable you to better coordinate technology projects with the needs of business and other stakeholders, and to formalize communications channels that will maintain this alignment.

The complexity of IT projects coupled with the pace of innovation in both technology and in higher education easily overwhelms traditional waterfall processes. Furthermore, siloed communications and project hand-offs inhibit the pace of change in institutions.

Higher Digital will help you implement new process methodologies like our own (SEA)Change system, enabling better communication among stakeholders and more frequent updates – freeing teams from their natural inclination to include every possible feature at once, and leading to better and more adaptable prioritization. Clear role definitions, better capacity planning, and continuous feedback from stakeholders will ensure that new and updated systems really meet user needs, and enable faster and more continuous innovation, which will lead to better results and a more modern image.

It is vital for organizations today to leverage data and its analysis to survive, because the most innovative and competitive of their rivals surely do. It can be daunting to keep up with all the tools and techniques to gather, analyze, and present data in a form that provides actionable information.

We help our clients to discover new ways to look at their existing data and develop key performance indicators (KPIs) that reveal levels of improvement in areas such as marketing effectiveness, systems performance and utilization, and user satisfaction. Then by utilizing the forthcoming Measure tier of our (SEA)RESULTS tool, they will feed their data into a unified system, creating dashboards and reports showing the performance of high priority initiatives against these KPIs. This combination will help them track areas of improvement vs. those that need more attention, enable incremental improvements against strategic goals, and inform the allocation of resources to the most beneficial purpose.

Organizational change can easily disrupt operations, while significant changes—often involving the adoption of new tools or technologies—often require careful preparation and communication to avoid chaos.

We help organizations create a methodical change process that involves—and achieves buy-in from—all stakeholders. We then work with them to train staff in the requisite skills; build the communication channels and infrastructure to implement the new process; and define the metrics and reporting to demonstrate its effectiveness and track results. This improved approach to managing change will help you achieve smooth transitions through the expanding organizational and technology changes facing today’s organizations.

It is becoming more and more challenging to maintain systems’ security while facing ever evolving threats and potential system vulnerabilities, which are exacerbated by the rapidly accelerating evolution of the threat landscape. Protecting the privacy of student data is particularly important in an educational context, while new and updated rules for maintaining the security of everyone’s personal information are suddenly emerging as well. These related challenges create a confusing hodge-podge of risks, responsibilities, compliance regulations, and jurisdictions.

We help our clients assess, analyze, and improve the security of their systems and networks, and apply currently-accepted best practices for complying with most globally accepted cybersecurity frameworks. We also monitor the quickly-developing legal and regulatory landscape around privacy, and provide timely advice covering which regulations apply and what compliance measures are recommended. This will ensure that you are taking all reasonable steps to protect your systems and their important and/or proprietary data—including vital operational and financial information, valuable intellectual property, and protected personal information about your students, faculty, staff, prospects, alumni, and anyone else who interacts with your systems.

Request Information

Higher Digital respects and protects your privacy. Read more.

Let us know how we can help you today!

Did you know that digital disruption is happening to every company and industry and most are not addressing the impending competitive pressures and financial risks? As technology and innovation continue to accelerate, you can expect revenue and profit pressures to grow. Are you where you want to be strategically and operationally to handle these market forces?

contact us

Where To Find Us

Get in touch and we’ll get back to you as soon as we can. We look forward to hearing from you

United States

Toll Free

1(833)-3HIGHER
(1-833-344-4437)

Address

1775 Tysons Blvd, 5th Floor
Tysons, VA 22102

UK and Europe

NL Phone

+31 634206036

UK Phone

+44 7544 659109

Address

Koningslaan 33
3583 GD UTRECHT
The Netherlands