In this episode, Dr. Lisa Vollendorf – President at Empire State University – highlights her institution’s focus not only on “first-time, full-time” students, retention, and graduation rates, but more importantly on what best serves the four generations of students enrolled. Combine programs that support that driving value with their partnerships with companies, unions, state agencies, […]

In this episode, Len Jessup – President at Claremont Graduate University – not only is first to ask if he is a “mutation,” but shares how he came to his current role while explaining the evolution of the presidential career path, driven by governance boards’ desires for change agent leaders, and other mutations leading to […]

While higher education institutions must serve a variety of stakeholders and users with their digital systems and services, active students are their ultimate customers and therefore critical to getting things right. I am excited to share some great examples of how co-creation with students is helping some institutions up their digital transformation game while incorporating […]